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Business Development Center BDC Representative

The Cowell Auto Group is taking customer experience to a new level and we need your help!

Jaguar Land Rover of Richmond has immediate openings for talented & motivated individuals who bring exceptional independent and team working habits along with an overwhelming desire to create exceptional customer experiences.

Consistently named as one of Canada's Top Small & Medium Employers, the Cowell Auto Group believes in creating a meaningful difference for our Customers, Team Members, Community and Industry, every day, with everyone, one person at a time.

Because of this commitment, Cowell Auto Group BDC Representatives must be passionate about delighting our customers by making every interaction an exceptional experience.

PLEASE NOTE: The position offered is Full Time on an AM/PM schedule including some weekends.

 

Why Work Here:
Employees are entitled to some or all of the following:
  • We provide extensive training
  • Tuition assistance
  • In-house training programs
  • Subsidized or free parking, sheltered bicycle parking, nearby public transit, nearby highway access
  • Summer BBQ's
  • Parts and service discounts
  • Employee referral bonuses
  • Quiet lounges
  • On-site beverages, espresso, lattes, cocoa and more
  • Annual recognition gala
  • Annual kids Christmas party
  • Team building events (Vancouver Sun Run, Tough Mudder)
  • Community Connections Program (company pays for you to volunteer!!!)
  • Along with a strong staff focus, we encourage participation/critical thinking in problem solving, thinking outside the box, creating new ideas etc., to create a healthy and productive work environment.

Full-time employees are entitled to coverage under our Group Benefits plan and participation in our RRSP matching program. We pay 100% of the premiums for Extended Health, Dental, and MSP.

*Salary: starting from $40,000 per year (Experience & Performance based)
 
 

QUALIFICATIONS & REQUIREMENTS:

 
This position requires the following:
 

  • Energetic individuals with an overwhelming desire and proven ability to create exceptional customer experiences on par with luxury clientele expectations
  • Strong work ethic, attention to detail, exceptional independent and team working habits
  • Quick committed learner able to evolve & progress in challenging situations
  • Detail oriented with strong organizational and time management skills
  • Manage a high volume of inbound & outbound phone calls, email and live chat in a timely & concise manner (approximately 80 – 100 customer connections per day)
  • Good command of the English language (verbal and written)
  • Mandarin and Cantonese is an asset
  • Pleasant, professional & purposeful telephone manner
  • Attention to detail
  • Natural ability to engage and build rapport with customers & team members
  • Proven proficiency using multiple software applications such as MS Excel, Word and Outlook, Gmail and CRM systems - One-Eighty preferably

 
 

Essential Duties & Responsibilities:

 
The Business Development Center is our primary point of contact with customers who connect with us through inbound calls, emails, text/or chats, follow-up & marketing campaigns.

As a BDC Representative you will be responsible for providing dynamic end to end progression of the Customer Journey as well as engage in customer follow-up and all manner of:
 

  • Respond to on line Customer requests – Website, Autotrader, Facebook, Live Chat etc
  • Ensure all inbound and outbound communications with customers meet our quality control standards for customer service (through scripted guidelines, processes & procedures)
  • Monitoring and contacting leads achieving daily goals of 100 phone calls and 50 emails/text messages
  • Determining each customer's needs through active conversation & listening
  • Converting inquiries into quality appointments, confirming appointment show
  • Manage appointment shows (minimum of 25 set appointments per week)
  • Reschedule no-show Customer appointments.
  • Follow up with Sales Department to determine if appointment was kept and the outcome.
  • Purify and update Customer changes in database/maintain accurate records of daily activities.
  • Performing surveys with customers
  • Complete daily activity reports containing statistics on outgoing calls, e-mail and confirmed appointments

 
*Previous BDC or Automotive experience considered an asset.

If you are interested in growing with a dynamic, customer-focused organization, and looking for career growth, we invite you to send your resume and cover letter in!
Apply Now